CHAMPION COOLING SYSTEMS
Return and Exchange Policy
Shipping damages/Lost items:Upon receipt of the received item, Customer is responsible for inspecting the item, along with all contents in shipment, to verify and validate items are free of damage and/or defect(s).
An RMA must be submitted within 14 days from the date of shipment if the item was lost or damaged during shipping. Once the RMA is submitted Champion will issue a call tag to return the item and when the radiator is received and shipping damage is verified Champion will submit a claim with the shipping carrier. Exchanges or refunds will be processed after an RMA is submitted and shipping damage or lost item is verified. If upon inspection shipping damage cannot be verified the item(s) will be returned to the customer. An RMA submitted after 14 days from the date of shipment for shipping damages or lost item will not be approved and the distributor or end user assumes full responsibility.
Returns/exchanges:Returns and exchanges are accepted within 60 days from the original date of shipment and after 60 days we will only exchange items that are covered under warranty. For a return or exchange to be processed an RMA must be submitted specifying the reason for the return or exchange.
Buyer is responsible for ALL shipping costs to return item to Manufacturer and/or Dealer.
Exceptions are to include:
- Shipping Damage
- Manufacturer's Defect
- Customer was shipped an item other than what was originally ordered
All returns and exchanges will be processed after the item has been returned and the RMA approved and completed. Allow approximately 2-4 business days from the date the item is returned for an RMA to be processed and completed and allow up to 3 weeks from the date the RMA is completed for a credit or refund to be issued. Refunds and/or credits will be issued in the form of original payment or applied to your account.
If an exchange item is needed before the RMA has been processed then the item will need to be purchased, via credit card (no invoicing), and then refunded after the RMA is approved and completed.
Return packages must be sent shipping charges prepaid unless the wrong part was shipped due to Champion's error then a call tag will be issued at Champion's expense. If our drop shipping service was used then a new exchange item will be shipped at no charge. If the distributor's shipping account was used for the original shipment then their account will be used again for the exchange shipment.
Call tags will only be initiated one time with the pickup scheduled for 2 business days from the date the call tag is initiated. If the carrier is not able to pick up the item for any reason it is then the responsibility of the dealer or end user to ship the item back. If the dealer or end user cannot accommodate the carrier's pickup schedule then the dealer or end user is responsible to ship the item back.
All items returned for reasons other than leaking or did not cool, must be returned in its original packaging and condition.
Items returned without customer's information or RMA number will not be processed for a refund or exchange and will be disposed of in 30 days.
The distributor or end user will also be responsible for price adjustments, if any. If the cost of the exchange item is less than a credit will be issued.